Terms of service

Here is the complete, ready-to-use Terms of Service for Godfrey Tours LTD, fully updated with UK jurisdiction (England and Wales) and formatted for your Shopify Policies page:

OVERVIEW

Welcome to Godfrey Tours LTD! The terms "we", "us" and "our" refer to Godfrey Tours LTD. Godfrey Tours LTD operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Godfrey Tours LTD is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and contact information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR SERVICES & PASSENGER CONDUCT

We have made every effort to provide an accurate representation of our tours and services in our online store. However, please note that tour itineraries, timings, and vehicle appearances may vary slightly depending on operational requirements.

All descriptions of tours and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any tour or excursion at any time and may limit the quantities of any bookings that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Coach Excursions & Passenger Conduct: Passengers must comply with driver and tour manager instructions at all times during travel. Smoking, vaping, and the consumption of hot food or alcohol are strictly prohibited on board all coaches. Godfrey Tours LTD reserves the right to refuse boarding or terminate travel for any passenger engaging in disruptive, unsafe, or abusive behavior without refund or liability.

SECTION 3 - ORDERS & BOOKINGS

When you place a booking order, you are making an offer to purchase. Godfrey Tours LTD reserves the right to accept or decline your order for any reason at its discretion. Your booking is not accepted until Godfrey Tours LTD confirms acceptance via a booking confirmation. We must receive and process your payment before your order is accepted. Please review your booking details carefully before submitting, as Godfrey Tours LTD may be unable to accommodate amendment or cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to cancellation or amendment solely in accordance with our Refund & Cancellation Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a tour or ticket will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include applicable taxes.

We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including all applicable fees and taxes, if any.

SECTION 5 - TICKETING & DELIVERY

All booking confirmations and e-tickets are issued electronically via the email address provided at checkout. Godfrey Tours LTD is not liable for delays or non-delivery resulting from incorrect email addresses supplied by the customer or external system filter issues (e.g., spam/junk folders).

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Godfrey Tours LTD, its affiliates or licensors and are protected by UK and foreign copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Godfrey Tours LTD's names, logos, product and service names, designs, and slogans are trademarks of Godfrey Tours LTD or its affiliates or licensors. You must not use such trademarks without the prior written permission of Godfrey Tours LTD. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 - THIRD-PARTY LINKS & VENUES

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including show venues, event organizers, or attractions). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

We are not liable for any harm or damages related to your access of any third-party websites, or your interaction with third-party venues during a tour. Please review carefully the third party's policies and practices before you engage in any transaction or visit.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Godfrey Tours LTD is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Godfrey Tours LTD. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Godfrey Tours LTD, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Godfrey Tours LTD.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which is aligned with UK GDPR. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK AND REVIEWS

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; and (ii) your Feedback will comply with these Terms. We are under no obligation to maintain Feedback in confidence or to pay compensation for Feedback.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to tour descriptions, pricing, promotions, departure times, or pickup locations. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;

(b) to violate any national, international, or local regulations, rules, or laws;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees, drivers, or any other person;

(e) to transmit false or misleading information;

(f) to transmit viruses, malware, or spam; or

(g) to use automated scraping or data collection tools without authorization.

We reserve the right to suspend or terminate your account or refusal of service at any time without notice if you violate any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY Godfrey Tours LTD, THE SERVICES AND ALL TOURS, TICKETS, AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY UK LAW, IN NO CASE SHALL Godfrey Tours LTD, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY TOURS PROCURED USING THE SERVICES.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Godfrey Tours LTD, Shopify, and our affiliates, partners, officers, directors, employees, agents, and contractors from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your conduct during a tour or excursion.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service without affecting the validity of remaining provisions.

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and Godfrey Tours LTD.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services or tours shall be governed by and construed in accordance with the laws of England and Wales. You and Godfrey Tours LTD agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

SECTION 22 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@godfreytours.co.uk.

Our contact details:

Trading Name: Godfrey Tours LTD

Email: info@godfreytours.co.uk

Hours: Mon–Fri, 9am–5pm

Business Address: 1 Knightwood Glade, Chandler's Ford, Hampshire, SO53 4JA

Company Registration Number: 17466416