Godfrey Tours LTD – Refund & Cancellation Policy
At Godfrey Tours LTD, we strive to make your day trips and excursions as enjoyable and hassle-free as possible. We understand that plans can change, and our cancellation policy is designed to be clear, fair, and transparent.
1. Passenger Cancellations & Refunds
Because coach seating capacities and third-party venue tickets (such as West End shows, events, or ABBA Voyage) are reserved in advance, refunds are processed based on notice given prior to the scheduled departure date:
-
More than 14 days' notice: You are eligible for a full refund (minus a £5 per ticket administrative processing fee) or a 100% credit voucher for a future Godfrey Tours excursion.
-
7 to 14 days' notice: You will receive a 50% refund of the total booking cost.
-
Less than 7 days' notice: Bookings are non-refundable.
Note: Bundled event and show tickets included in your booking are non-refundable once issued by the event venue, regardless of the cancellation timeframe.
2. Ticket Transfers & Name Changes
If you are unable to travel, you may transfer your booking to a friend or family member at no extra cost. Please notify us by email at info@godfreytours.co.uk at least 24 hours before departure with the new passenger’s name and contact phone number.
3. Missed Departures & Late Arrivals
-
Passengers are required to arrive at their designated pickup point at least 15 minutes prior to departure.
-
To keep tours running on schedule for all guests, coaches cannot wait for late arrivals.
-
If you miss the coach at departure, your booking will be treated as a late cancellation and no refund or rebooking will be issued.
4. Cancellations or Alterations by Godfrey Tours LTD
-
Minimum Passenger Numbers: On rare occasions, a tour may be subject to a minimum number of bookings to operate. If we must cancel a trip due to insufficient group size, you will be notified at least 7 days prior to departure and offered a 100% full refund or an alternative date/tour.
-
Unforeseen Circumstances: If a trip is cancelled due to severe weather, road closures, or safety hazards, you will receive a full refund or credit transfer.
-
Itinerary Changes: Minor route or schedule adjustments made due to traffic or weather conditions do not qualify for a refund.
5. How to Request a Cancellation or Refund
To request a refund, transfer, or booking amendment, please reach out to our team:
-
Email: info@godfreytours.co.uk
-
Hours: Monday – Friday, 9:00 AM – 5:00 PM
Please include your Booking Reference Number, full name, and the name/date of the tour in your email. Refunds are returned to the original payment method within 3 to 5 business days of approval.